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Support
Options |
System
Manager |
IT
Support Manager |
On
Demand Support |
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What is On Demand
Support? |
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If you don't have a support
agreement with us we can still help. Our fees are simple and
transparent and work is only carried out with your prior agreement
and a fixed quote. |
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Key features |
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Remote support.
Where possible we will make use of remote support to fix your
problem. An initial discussion by email or telephone will
enable us to agree what needs to be done before work commences.
If the fault cannot be fixed remotely, an on site visit can
be arranged. The remote connection is instigated by you and
once ended we will no longer have access. |
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Telephone support.
Sometimes a bit of advice or some instructions is all you
need. If you are not an existing client we can accept online
payment for a fixed fee task. |
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On site support.
Sometimes there is no choice but to have a technician look
at the system on site. Our call out charge includes the first
hour and we will identify the problem quickly and offer a
solution that suits your priorities. |
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Hardware repair.
If hardware cannot be repaired on site we will try to offer
you a workaround to keep going. That could be lending you
equipment or migrating data to another computer. |
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No fix No fee.
We will always offer you a solution to the problem for a fair
price |
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What
does it cost? |
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