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Support Options |
System
Manager |
IT
Support Manager |
On
Demand Support |
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What is IT Support
Manager? |
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IT Support Manager enables
you to retain the skills of your technician so you have support
available whenerver an incident occurs. The IT Support retainer
includes essential monitoring and will warn you in advance
of potential problems. Telephone support is included and remote
or onsite support is prioritised with no callout fees. |
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Key features |
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Remote support.
We make sure your technician can access your systems remotely
and securely. This enables us to respond quickly to support
requests and fix most issues without on site visits. If it
is not possible to fix faults remotely your technician will
arrange a next day site visit. Same day visits are available
for critical problems. |
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System audit.
Identify all equipment, understand your priorities and create
a monitoring plan. |
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Personal Contact.
Direct telephone, mobile and email contact with your technician. |
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Security monitoring.
We monitor AntiVirus, Antispyware and firewall systems for
warnings and advise when action is required. |
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Data backup monitoring.
We make regular checks that backup processes are working as
they should. |
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Storage monitoring.
Warning you when storage space is getting low and recommending
a solution. |
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What
does it cost? |
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