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Support Options |
System
Manager |
IT
Support Manager |
On
Demand Support |
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What is System
Manager? |
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Each System Manager contract
is designed for your business requirements rather than a generic
list . For a fixed monthly fee, we will continuously monitor
your systems and deal with problems before they affect the
running of your business. All support calls, on site visits
and remote sessions are included so you can budget effectively.
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Key features |
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Remote support.
We make sure your technician can access your systems remotely
and securely. This enables us to respond quickly to support
requests and fix most issues without on site visits. If it
is not possible to fix faults remotely your technician will
arrange a next day site visit. Same day visits are available
for critical problems. |
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System audit.
Identify all equipment, understand your priorities and create
a maintenance schedule. |
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Personal Contact.
Direct telephone, mobile and email contact with your technician. |
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Security maintenance.
We monitor all Antivirus, AntiSpyware and firewall systems,
actively update software and operating systems with their
latest patches and service packs. |
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Data backup monitoring.
We make regular checks that backups are up to date and that
restores work properly. |
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Storage monitoring.
Checking there is adequate space on key systems before it
becomes a problem. |
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New equipment.
Data migration to new workstations, servers and storage devices. |
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Networking.
Maintenance and monitoring of routers, ethernet switches,
VPNs, NAS and related network components. |
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Hardware.
Onsite hardware repairs, temporary replacement equipment as
necessary. |
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What
does it cost? |
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