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What is
a fixed agreement? |
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Each contract is designed for your
business requirements rather than a generic list . For
a fixed monthly fee, we will continuously monitor your
systems and deal with problems before they affect the
running of your business. All support calls, on site
visits and remote sessions are included so you can budget
effectively. |
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Key features |
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Remote support.
We make sure your technician can access your systems
remotely and securely. This enables us to respond quickly
to support requests and fix most issues without on site
visits. If it is not possible to fix faults remotely
your technician will arrange a next day site visit.
Same day visits are available for critical problems. |
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System audit. Identify
all equipment, understand your priorities and create
a maintenance schedule. |
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Personal Contact.
Direct telephone, mobile and email contact with your
technician. |
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Security maintenance.
We monitor all Antivirus, AntiSpyware and firewall systems,
actively update software and operating systems with
their latest patches and service packs. |
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Data backup monitoring.
We make regular checks that backups are up to date and
that restores work properly. |
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Storage monitoring.
Checking there is adequate space on key systems before
it becomes a problem. |
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Networking. Maintenance
and monitoring of routers, ethernet switches, VPNs,
NAS and related network components. |
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Hardware. Onsite
hardware repairs, temporary replacement equipment as
necessary. |
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