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What is
a Fixed Time agreeement? |
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The agreement also retains the skills
of your technician so you have support available whenerver
an incident occurs. includes essential monitoring and
will warn you in advance of potential problems. Telephone
support is included and remote or onsite support is
prioritised with no callout fees. |
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Key features |
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Remote support.
We make sure your technician can access your systems
remotely and securely. This enables us to respond quickly
to support requests and fix most issues without on site
visits. If it is not possible to fix faults remotely
your technician will arrange a next day site visit.
Same day visits are available for critical problems. |
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System audit. Identify
all equipment, understand your priorities and create
a monitoring plan. |
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Personal Contact.
Direct telephone, mobile and email contact with your
technician. |
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Security monitoring.
We monitor AntiVirus, Antispyware and firewall systems
for warnings and advise when action is required. |
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Data backup monitoring.
We make regular checks that backup processes are working
as they should. |
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Storage monitoring.
Warning you when storage space is getting low and recommending
a solution. |
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What does it
cost? |
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