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What is
Pay as you Go Support? |
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If you don't have a support agreement
with us we can still help. Our fees are simple and transparent
and work is only carried out with your prior agreement
and a fixed quote. |
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Key features |
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Remote support.
Where possible we will make use of remote support to
fix your problem. An initial discussion by email or
telephone will enable us to agree what needs to be done
before work commences. If the fault cannot be fixed
remotely, an on site visit can be arranged. The remote
connection is instigated by you and once ended we will
no longer have access. |
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Telephone support.
Sometimes a bit of advice or some instructions is all
you need. If you are not an existing client we can accept
online payment for a fixed fee task. |
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On site support.
Sometimes there is no choice but to have a technician
look at the system on site. Our call out charge includes
the first hour and we will identify the problem quickly
and offer a solution that suits your priorities. |
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Hardware repair.
If hardware cannot be repaired on site we will try to
offer you a workaround to keep going. That could be
lending you equipment or migrating data to another computer. |
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No fix No fee.
We will always offer you a solution to the problem for
a fair price |
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What does it cost? |
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